Tough Love in Vet Med: When a Client is No Longer a Fit As vet med professionals, we enter this field to care for animals, support pet owners, and make a positive difference. But sometimes, despite our best intentions, certain clients create situations that are...
Beyond Pizza Parties: How to Celebrate Your Vet Techs in Ways They’ll Actually Appreciate Vet tech week (October 12-18 this year!) is almost here – and if you’re a practice manager, you’re probably brainstorming ways to make your technicians...
From Micromanaging to Empowering: How Delegation Transforms Clinics In the fast-paced and sometimes hectic world of veterinary care, your role as a practice manager (PM) plays a crucial role in ensuring your clinic operates as smoothly as possible. From managing...
Lateness, Lies, & Loose Heifers: The Client No-Show Excuses Hall of Fame A Definitive Ranking of the Best (and Worst) Client Excuses of All Time. Let’s face it: every clinic has its own personal anthology of client excuses for missed or late appointments....
When Loyalty Comes With Luggage: Handling Difficult, Longtime Clients Every veterinary practice has that client. You know the one. They’ve been with the clinic longer than half your staff. They bring every new puppy, every senior cat, and sometimes the...
