Tenets Of Vet Receptionist’s Crew

The Vet Receptionist’s Crew Abide By These Rules:

  • I will accept the daily challenges that are presented to me.
  • I will understand the complexity of my tasks before I begin them.
  • I will stay committed to the task until it is completed.
  • I will do what I say I’m going to do, when I say I’m going to do it.
  • I will take responsibility for the outcome of my actions.
  • I will own my mistakes and take the appropriate actions to correct them.
  • I will learn from every mistake I make, and use that knowledge going forward.
  • Excellence will be my standard.
  • While I pursue perfection, knowing full well that I will never attain it, I will achieve excellence.
  • I will constantly seek knowledge about my profession.
  • Constant improvement will be my mantra.
  • When conditions change I will anticipate the changes and alter my game plan in advance.
  • I will be a leader and my actions will set an example for others to follow.
  • I will understand the standards of professionalism and live up to them every day.
  • When my actions match my goals, I know that I’m on the right path.
  • I will fail only if I give up on myself.
  • I am a professional, by my choice, and this is how I operate.
  • I will assist the team for the good of the team and the company.
  • I will be honest.
  • I will be fair.
  • I will be ethical.
  • I will be proud of the work that I have done.
  • If a problem arises, I will make my team aware.
  • If I need help, I will promptly ask for it.
  • If a request is made, I will respond to it.
  • I will use the rules of effective communication to improve my responses.
  • I will be aware when a client needs to know something and I will let them know promptly.
  • I will be efficient.
  • I will be the standard that others will strive to emulate.
  • I will be an excellent communicator.
  • I will not let anger, frustration, overwhelm or other emotions drain me of my energy to do my best.
  • I will understand that feelings are a choice.
  • I will understand that it is not the facts, but my reaction to the facts that will help or hinder me.
  • I will not accept excuses from myself or my team.
  • I am more than enough.
  • I am more than capable.
  • I will appreciate the opportunity to be on my team.
  • My team will appreciate the opportunity to have me on their team.
  • I will not dwell on problems.  I will find a solution.
  • I will not worry.  I will take action.
  • I will lead.
  • I will make our clients and our team feel better after having spoken with me.
  • I will understand that progress is happiness.
  • The world will be a better place, because I do what I do.


For the love of your business
Tenents of the Best CSR

Call Answering and Administrative Services for Pets & Their Humans

Vet Receptionists takes care of your clients on the front end, so you can take care of them on the back end.

From professionally answering the incoming calls, to scheduling clients, to answering questions, we can get your calendar full, your clients happy and your practice blossoming.  All while you do what you do best, taking care of the pets.

Easy to use

What would you do with more time in the day? With your incoming calls answered and resolved, you can spend more time doing things that make you money.

Transparent to Clients

Your customers will not know that you have a shared receptionist taking care of your phone calls. All they will know is that you are awesome!



Every clinic is different. You can train your shared receptionist as if they were your own in house receptionist.