fbp

Wag Interrupted: The Tale of the Summer Tail Flop

If your summer schedule is filling up with dogs who suddenly “won’t wag their tail,” you’re not imagining it – swimmer’s tail season is officially upon us.

Every year, as the weather warms up and the lakes and sprinklers come out, we see a noticeable uptick in limber tail cases. Whether it’s weekend warriors, dock-diving retrievers, or backyard pool fanatics, the result is the same: a dog comes in looking bummed out, tail limp, and pet parents a little panicked.

 

Classic Presentation, Familiar Questions

These cases usually start with the client call or front desk message:

“My dog’s tail is just hanging there.”
“She seems fine otherwise, but she won’t wag it.”
“Could it be broken?”

In exam rooms and treatment areas, we know the drill. The dog is otherwise bright, alert, eating, walking fine – but showing discomfort near the tail base. No trauma, just that telltale droop.

 

Seasonal Context Matters

We start connecting the dots quickly:

  • Big swim last weekend?
  • Long crate ride during travel?
  • Sudden burst of activity after a lazy spring?

This is where team communication is key. CSRs and techs often catch these patterns first – hearing those calls, seeing repeat presentations. It’s a good reminder that sometimes, seasonal context is half the diagnosis.

 

Why it’s Worth Talking About

While swimmer’s tail (or acute caudal myopathy, if you’re feeling fancy) isn’t an emergency, it’s still worth flagging within the team because:

  • It mimics more serious conditions, and clients often think “spinal issue” or “broken tail.”
  • It tends to cluster – if you’ve seen one case this week, you’ll probably see more. (Don’t ask us why, it’s just the way it works; similar to the surge in emergencies and phone calls that happens as soon as one of your coworkers says the dreaded sentence “It’s slow this morning”).
  • It can create confusion at the front desk if the team isn’t looped in on what to expect.

This is also a great time of year to revisit those internal cues:

  • Is the team ready to triage these calls confidently?
  • Are we managing expectations clearly with clients?
  • Are new team members familiar with the seasonal uptick?

 

The Summer Tail Trend

It’s always a little satisfying when you spot the early signs, connect the history, and have a solid hunch based on experience. Swimmer’s tail may be minor in the grand scheme of things, but it’s one of those “summer tells” that reminds us how tuned in we have become over time.

So here’s to another season of floppy tails, grateful clients, and dogs who (eventually) get their wag back.

When Burnout Meets Short Staffing: How it Impacts Clinic Performance

When Burnout Meets Short Staffing: How it Impacts Clinic PerformanceThis isn’t about people failing. It’s about systems under strain.  Vet med is no stranger to being busy. But there’s a difference between a busy clinic and a clinic that is running on empty. When...

Things I Say to Cats That Make Me Sound Like a Creepy Old Man

Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...

Things Practice Managers Secretly Think During Meetings

Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...

Patients Who Believe They Are Human: A Veterinary Field Guide

Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all.  They are people. These...

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...

What High-Retention Veterinary Clinics Do Differently

What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care.  Yet some clinics...

“Just One More” Appointment: How Tiny Yeses Break Clinics

“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough.  “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...

Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations

Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...

The Difference Between a Busy Clinic and a Broken One

The Difference Between a Busy Clinic and a Broken OneVet clinics are busy by nature. High demand, emotional cases, packed schedules, and limited staffing are part of the profession.  But there’s an important distinction that often gets overlooked:Busy does not...

Keys to Success

The Best Call Answering Services utilize documented keys to success. Vet Receptionists starts with the answer. We then solve the callers issues and follow-up with success. How would you like your phones to be answered? Vet Receptionists offers customized answering...

Business Coaching 101

Have you ever received a business gift from someone?  Something like a book or audio or even a link to a video that promises to bring massive business success?  I have received a lot of these and am forever grateful that people think of me when they see, hear or read...

How can I get my phone answered?

You have a successful business.  But all of this growth and success has cost you some momentum.  You now do not have the time to answer your phone.  Some days you have a rough time getting to all of your email.What is a business owner to do?One great option is to...

Why Your Cell Phone will Kill Your Business

Do you remember business before cell phones?  Not that long ago, it was common to see some business people with HUGE cell phones.  They didn’t even call them cell phones.  They were bag phones or car phones or Motorolas.  Bringing it to the cell phone nomenclature is...

How to be an Outstanding Receptionist

Anyone can be a receptionist, but it takes special kind of personality and breed to be an OUTSTANDING RECEPTIONIST.  Becoming an OUTSTANDING RECEPTIONIST takes a lot of hard work and experience which will develop over time.  What are the most important...

10 Signs You’re a Dedicated Receptionist

If you’ve ever doubted your excellency, see if you can par 10 for 10 of these signs that you are indeed a dedicated receptionist! You speed-pee because missing a call feels equivalent to ramming a toe into a steel door.You get 45 minutes of lunch instead of 60 because...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.