From Micromanaging to Empowering: How Delegation Transforms Clinics
From Micromanaging to Empowering: How Delegation Transforms ClinicsIn the fast-paced and sometimes hectic world of veterinary care, your role as a practice manager (PM) plays a crucial role in ensuring your clinic operates as smoothly as possible. From managing...
Lateness, Lies, & Loose Heifers: The Client No-Show Excuses Hall of Fame
Lateness, Lies, & Loose Heifers: The Client No-Show Excuses Hall of FameA Definitive Ranking of the Best (and Worst) Client Excuses of All Time. Let's face it: every clinic has its own personal anthology of client excuses for missed or late appointments. Some are...
When Loyalty Comes With Luggage: Handling Difficult, Longtime Clients
When Loyalty Comes With Luggage: Handling Difficult, Longtime ClientsEvery veterinary practice has that client. You know the one. They've been with the clinic longer than half your staff. They bring every new puppy, every senior cat, and sometimes the neighborhood...
What We Wish We Could Say: Vet Med Myth Edition
What We Wish We Could Say: Vet Med Myth EditionIf you've worked in vet med for more than 5 minutes, you've probably heard a client say something so wildly off-base that you briefly questioned reality. "Can't I just give Tylenol?" "He's not sick - he's just been...
“I’m Fine” & Other Lies we Tell Ourselves
"I'm Fine" & Other Lies we Tell OurselvesRecognizing Compassion Fatigue in Vet Med You love this field. You love the animals. You care deeply about your team. You believe in the medicine, the mission, and the power of helping others. So why does it feel so heavy?...
Things Our Clients Say That Would be Weird Anywhere Else
Things Our Clients Say That Would be Weird Anywhere ElseVet med is full of strange moments...but nothing is stranger than the things clients say with total sincerity. Things that, if uttered in literally any other setting, would earn at least a raised eyebrow (if not...
The Sock-Eating Lab: A Never-Ending Saga
The Sock-Eating Lab: A Never-Ending SagaEvery veterinary clinic has one. Not a microscope. Not a stethoscope. Not even a haunted centrifuge that makes that noise. No...we're talking about The Sock-Eating Lab. Chapter 1: The First Sock It always starts...
The Case of the Disappearing Pens: A Veterinary Forensic Investigation
The Case of the Disappearing Pens: A Veterinary Forensic InvestigationExhibit A: Last quarter, the clinic ordered 347 pens. Exhibit B: Today, there are exactly two left - and one of them only works if you scribble on the corner of a sticky note for at least 45...
If Vet Clinics Had Yelp Reviews Written By Patients
If Vet Clinics Had Yelp Reviews Written By PatientsWe all know what clients think of us. But what would happen if our patients could leave their own reviews? Here's a glimpse into the wild, unfiltered world of Pet Yelp. Max, 2-year-old Labrador - ★★★★☆ "The...
Come see us at Booth #4839 in Orlando, FL at the 2026 VMX show.
You saw us us at Booth #540 in New York, NY at the 2026 Vet Show.
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