When Burnout Meets Short Staffing: How it Impacts Clinic Performance
When Burnout Meets Short Staffing: How it Impacts Clinic PerformanceThis isn’t about people failing. It’s about systems under strain. Vet med is no stranger to being busy. But there’s a difference between a busy clinic and a clinic that is running on empty. When...
Things I Say to Cats That Make Me Sound Like a Creepy Old Man
Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...
Things Practice Managers Secretly Think During Meetings
Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...
Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers
Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...
Patients Who Believe They Are Human: A Veterinary Field Guide
Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all. They are people. These...
The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)
The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...
What High-Retention Veterinary Clinics Do Differently
What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care. Yet some clinics...
“Just One More” Appointment: How Tiny Yeses Break Clinics
“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough. “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...
Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations
Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...
Come see us at Booth #77 in Miramar Beach, FL at the 2026 ECVC show.
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Come see us at Booth #89 in Reno, NV at the 2026 VHMA show.
Come see us at Booth #524 in NYC at the New York Vet Show
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