fbp

The 7 Top Things Vets Wish Their Clients Knew

Although pet owners wants the best for their furry friends, sometimes there can be a gap in communication between veterinarians and pet parents. This void can make visits less effective and stressful for all parties involved. Here are the top things vets wish their clients knew:

1. Preventative Care is Key

Preventative care is often much more affordable and less stressful than treating a disease once it’s already progressed. Keeping pets up-to-date on vaccinations, flea/tick/heartworm prevention, and dental cleanings are essential to ensuring your pet stays healthy for years to come. Being proactive about pet health can help prevent a variety of issues from developing in the first place.

2. We Can’t Diagnose Over the Phone

While it might seem convenient to text or call the vet about a health concern, getting a pet diagnosed based on a brief description over the phone is generally not a reasonable request. Symptoms that appear minor or insignificant could be signs of something much more serious, and without a physical examination, veterinarians cannot accurately assess a pet’s condition. It is always recommended to bring a pet in for a proper exam when there is a medical concern.

3. Pets Don’t Always Show Pain

Animals often hide pain because of survival instincts. Pets, especially cats and birds, are notorious for masking discomfort, making it more difficult to diagnose issues early. Regular preventative check-ups and keeping an eye out for subtle signs of pain, such as changes in behavior, eating habits, or mobility, are essential for maintaining their well-being.

4. Don’t Skip Follow-Up or Recheck Appointments

After a pet has been treated for an illness or has undergone surgery, follow-up care is just as important as the initial treatment. This could involve recheck appointments, medication adjustments, or monitoring progress. Even if a pet seems to have fully recovered, missing follow-up visits can delay recovery, and in some cases, allow a condition to worsen.

5. Pet Insurance is a Lifesaver

While not every pet owner is keen on purchasing pet insurance, it can be a game-changer when it comes to unexpected medical costs. Pet insurance can help ease the financial burden of emergency care, surgeries, or ongoing treatments. Many plans offer a wide range of coverage options, and starting early can significantly help keep out-of-pocket costs down in the long run.

6. Spaying/Neutering Pets Isn’t Just To Prevent Puppies

While preventing unwanted puppies/kittens is often the primary reason for spaying or neutering pets, there are other health benefits to these procedures. Spaying females can prevent possibly fatal uterine infections (pyometra) and significantly reduce the risk of mammary cancer. Neutering males can prevent prostate problems and eliminate the risk of testicular cancer.

7. It is Okay to Ask About Options

When a pet needs treatment, there are often different approaches and options available. In these types of situations, it is important to be fully educated about all possible options. It is okay to ask about the pros and cons of each treatment, alternative therapies, or if there are any less invasive options. Vets will be happy to discuss different options, and sometimes, there are more affordable or holistic alternatives that can be considered depending on the pet’s condition.

When Burnout Meets Short Staffing: How it Impacts Clinic Performance

When Burnout Meets Short Staffing: How it Impacts Clinic PerformanceThis isn’t about people failing. It’s about systems under strain.  Vet med is no stranger to being busy. But there’s a difference between a busy clinic and a clinic that is running on empty. When...

Things I Say to Cats That Make Me Sound Like a Creepy Old Man

Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...

Things Practice Managers Secretly Think During Meetings

Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...

Patients Who Believe They Are Human: A Veterinary Field Guide

Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all.  They are people. These...

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...

What High-Retention Veterinary Clinics Do Differently

What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care.  Yet some clinics...

“Just One More” Appointment: How Tiny Yeses Break Clinics

“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough.  “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...

Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations

Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...

The Difference Between a Busy Clinic and a Broken One

The Difference Between a Busy Clinic and a Broken OneVet clinics are busy by nature. High demand, emotional cases, packed schedules, and limited staffing are part of the profession.  But there’s an important distinction that often gets overlooked:Busy does not...

The Future of Virtual Receptionists

The Future of Virtual ReceptionistsWe live in an era of technology. This is great news for the customer service industry, including the rise of a new breed of virtual receptionist. What is a virtual receptionist? Most people are aware of telecommunication services....

Virtual Veterinary Receptionists

Virtual Veterinary ReceptionistsWhen people think of practicing veterinary medicine these days, many of them have the picture of the veterinarian and his/her staff working with patients. But it is also not unusual that, with so many people doing so many different...

Is Your Vet Tech Answering Your Phones?

Is Your Vet Tech Answering Your Phones?In February 2023, the AVMA (American Veterinary Medical Association) wrote an article stating veterinary technicians were being paid more, yet are still facing concerns over wages, burnout and debt. Due to Covid-19, many...

The Best People to Answer Your Calls

The Best People to Answer Your CallsKnowledge is power. You wouldn't have someone with no knowledge of dentistry answer at your dental clinic, so why would you have someone without veterinary knowledge answer your phones at your veterinary clinic? Veterinary...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.