The Incredible Value of More Focused Clinic Staff

At many businesses the workers tasked with answering the phones also do double duty greeting customers who come into a store or help with other administrative tasks. And for a lot of industries this works very well, but for veterinary centers, pet clinics and animal rescue organizations it becomes a major burden on the clinic’s staff.

Some clinics may be back to operating the same way they did before covid, but many are still continuing to use procedures like checking in patients from their vehicles to prevent transmission while people and their pets wait. These procedures place an even greater burden on clinic staff to do more work away from phones.

Even without the extra work required by things like covid procedures, workers in these kinds of environments were already so busy wrangling pets, talking to walk-in customers, managing emails, and whatever else that they rarely had time to tend to the phones anyway. 

It’s all too common for customers to encounter long wait times to get ahold of someone on the phone or even have to leave voicemails. Now not only is your phone staff swamped with incoming calls but they have a growing list of missed calls and voicemails they need to call back or customers will get upset.

This is where we come in. With vetreceptionists.com you have access to a large team of remote workers who are already well trained in the art of dealing with pet parents over the phone. We know how to slow down and be extra caring for callers dealing with serious life and death issues with their beloved pets. And we also know what type of information to collect and what kinds of questions to ask.

It doesn’t matter what software or systems you use, we’ll learn whatever you have and work with it, we don’t force you to use our system. We can tailor what our agents do based on whatever you need. If you need just some help with overflow calls when you get busy, we’ve got you covered. If you want us to take over all the incoming calls that come in, route them properly and answer questions and schedule people, we can do that too. 

If you’re office is cramped and you don’t have room to add more computers and more phones, we can help. If you just don’t want to hire any more extra people to work in-person in the clinic because of covid, or whatever reason, but you need more help handling emails and phone calls, we’re the perfect solution.

At a fraction of the cost of hiring more full-time in person staff at your clinic, let the friendly, caring team at vetreceptionists.com solve all your customer service needs for you!