The Importance of 24/7 Availability for Veterinary Clinics: How a Call Answering Service
Can Help
Most pet owners have been there, you’re relaxing at home winding down from a busy day
at work enjoying your favorite TV show and your furry best friend starts vomiting. You’re
thinking what is happening with Spot? What did he get into when I was at work today and
why won’t he stop vomiting? Panic immediately sets in, and your first reaction is to call
Spot’s veterinarian for help, so you call the clinic number and get an automated message,
“We are currently closed, please call back during our business hours 8am to 5pm Monday
to Friday”. Your heart sinks.
On the other side of town, Julie and her cat best friend are relaxing while she is reading a
book by her favorite author when suddenly Mittens gets off the couch and starts having
diarrhea all over her kitchen floor. Julie immediately jumps up to see Mittens slumped over
and in pain. Julie grabs her phone and calls Dr. Johnson, there is a friendly receptionist that
picks up and it is an immediate relief for Julie.
When our extended pet family is in trouble and need help, the process should be as easy
as possible. Even if a clinic doesn’t offer emergency services or if they don’t have after hour
or overnight care there should be some help offered to their beloved client. Informing them
on nearest emergency services, offering support and compassion will only strengthen the
bond between client, patient and hospital staff. Simply talking to a person would help ease
situations and lessen frustrations.
It would make the business stand out as having exceptional customer service, which
would only make the business more popular. People get frustrated when they feel like they
aren’t heard, or their problem isn’t solved. It seems like a simple solution, and it is!
The Benefits of a Virtual Veterinary Receptionist
The Benefits of a Virtual Veterinary ReceptionistWe recently emphasized the importance of a clinic receptionist and the vital role they play for veterinary clinics. They ensure smooth operations of any clinic, provide consistent and proper services to clients and...
Reasons Someone May Call a Vet Clinic
Reasons Someone May Call a Vet ClinicIn today’s world and technology, clients have the skills and resources to do their research. What does this mean for a veterinary clinic? It means that it is important for your team to offer the best customer service and veterinary...
The Importance of a Veterinary Receptionist
The Importance of a Veterinary Receptionist Just as with any team member, the receptionist plays a vital role in the success of a business and its clients. This is especially true for veterinary clinics. Our loveable fur babies rely on us to provide them with food,...
Call Answering Customer Service – The Introduction
Customer Service: The Introduction How To Make Your Callers Feel Special.(608)296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comWhen you answer a call, you set the foundation for the judgment that will inevitably happen. The caller wants to...
Pets: The Unsung Heroes of the Remote Work Era
Pets: The Unsung Heroes of the Remote Work EraHaving spent most of my adult life in a professional office setting, I had some anxiety about making the switch to working from home. Working remotely can present a unique set of challenges at times, but fortunately, I’ve...
Patience in the Face of Unpleasantry
Patience in the Face of UnpleasantryWe are all human, and we all have bad days. Anyone who has ever worked in a service industry, be it retail or reception, knows this all too well. No matter how efficiently or attentively one strives to do their job, it is inevitable...
