fbp

If Vet Clinics Had Yelp Reviews Written By Patients

We all know what clients think of us.

But what would happen if our patients could leave their own reviews?

Here’s a glimpse into the wild, unfiltered world of Pet Yelp.

 

Max, 2-year-old Labrador – ★★★★☆

“The staff was so nice and gave me treats! The vet scratched my ears in my favorite spot! Only reason for 4 stars is they told me I’m ‘a little chonky’ and put me on a diet. Honestly, rude.”

 

Princess Murder Mittens, 5-Year-Old Domestic Shorthair – ☆☆☆☆☆

“Absolutely not. I was placed in a box. The box moved. Then I was poked, prodded, and they stole my blood. I will never forgive any of them. Also, the entire staff smelled like dogs, it was nauseating.”

 

Biscuit, 8-Year-Old Beagle – ★★★★★

“10/10 would sniff again! Heard a rumor that the treat jar is bottomless – can confirm that the rumors are true! Also, I think the techs are in love with me…I don’t blame them.”

 

Sir Peepington, 1-Year-Old Parakeet – ★★☆☆☆

“They held me in a towel. I repeat…A TOWEL! As if I’m some kind of common sparrow. The indignity.”

 

Flopsy, 3-Year-Old Rabbit – ★★★☆☆

“Vet was gentle, but they kept talking about my teeth. My teeth are none of their business. Otherwise, decent establishment. Hay could be fresher.”

 

Slyther, 7-Year-Old Ball Python – ★★★★★

“Warm hands. Good vibes. Nobody screamed. Would recommend.”

 

Final Thoughts

If pets could review us, we’d all be averaging about 3.7 stars – heavily skewed by cats who think we’re plotting their demise and dogs who think we’re the best thing since sliced cheese.

So maybe we should be grateful Yelp is strictly a human thing…for now.

When Burnout Meets Short Staffing: How it Impacts Clinic Performance

When Burnout Meets Short Staffing: How it Impacts Clinic PerformanceThis isn’t about people failing. It’s about systems under strain.  Vet med is no stranger to being busy. But there’s a difference between a busy clinic and a clinic that is running on empty. When...

Things I Say to Cats That Make Me Sound Like a Creepy Old Man

Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...

Things Practice Managers Secretly Think During Meetings

Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...

Patients Who Believe They Are Human: A Veterinary Field Guide

Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all.  They are people. These...

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...

What High-Retention Veterinary Clinics Do Differently

What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care.  Yet some clinics...

“Just One More” Appointment: How Tiny Yeses Break Clinics

“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough.  “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...

Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations

Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...

The Difference Between a Busy Clinic and a Broken One

The Difference Between a Busy Clinic and a Broken OneVet clinics are busy by nature. High demand, emotional cases, packed schedules, and limited staffing are part of the profession.  But there’s an important distinction that often gets overlooked:Busy does not...

Welcoming New Pets to Your Pet Family

Welcoming New Pets to Your Pet FamilyBringing home a new pet is always a fun and exciting experience, but there are some things to keep in mind if you already have pets in the home so you can make the transition as smooth as possible. In some cases pets can get...

The Incredible Value of More Focused Clinic Staff

The Incredible Value of More Focused Clinic StaffAt many businesses the workers tasked with answering the phones also do double duty greeting customers who come into a store or help with other administrative tasks. And for a lot of industries this works very well, but...

Why We Started Vet Receptionists

Why We Started VetReceptionistsAs with most things in life, pet ownership comes with plenty of good times, but also less-good times. As pet owners ourselves, we know this all too well. When we began taking calls for veterinary clients at our parent company Calls on...

Your Call Is Very Important To Us

Customer Service Goals How To Build and Grow Your Business.(608) 296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comAs a business owner, you already know that it’s much more economical to retain customers than attempt to fill any gaps in...

Your Call Is Very Important To Us

Your Call Is Very Important... So They Say.(608) 296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comHave you ever heard this lie, “Thank you for holding! Your call is very important to us. Please stay on the line, and an operator will be with...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.