fbp

If Vet Clinics Had Yelp Reviews Written By Patients

We all know what clients think of us.

But what would happen if our patients could leave their own reviews?

Here’s a glimpse into the wild, unfiltered world of Pet Yelp.

 

Max, 2-year-old Labrador – ★★★★☆

“The staff was so nice and gave me treats! The vet scratched my ears in my favorite spot! Only reason for 4 stars is they told me I’m ‘a little chonky’ and put me on a diet. Honestly, rude.”

 

Princess Murder Mittens, 5-Year-Old Domestic Shorthair – ☆☆☆☆☆

“Absolutely not. I was placed in a box. The box moved. Then I was poked, prodded, and they stole my blood. I will never forgive any of them. Also, the entire staff smelled like dogs, it was nauseating.”

 

Biscuit, 8-Year-Old Beagle – ★★★★★

“10/10 would sniff again! Heard a rumor that the treat jar is bottomless – can confirm that the rumors are true! Also, I think the techs are in love with me…I don’t blame them.”

 

Sir Peepington, 1-Year-Old Parakeet – ★★☆☆☆

“They held me in a towel. I repeat…A TOWEL! As if I’m some kind of common sparrow. The indignity.”

 

Flopsy, 3-Year-Old Rabbit – ★★★☆☆

“Vet was gentle, but they kept talking about my teeth. My teeth are none of their business. Otherwise, decent establishment. Hay could be fresher.”

 

Slyther, 7-Year-Old Ball Python – ★★★★★

“Warm hands. Good vibes. Nobody screamed. Would recommend.”

 

Final Thoughts

If pets could review us, we’d all be averaging about 3.7 stars – heavily skewed by cats who think we’re plotting their demise and dogs who think we’re the best thing since sliced cheese.

So maybe we should be grateful Yelp is strictly a human thing…for now.

When Burnout Meets Short Staffing: How it Impacts Clinic Performance

When Burnout Meets Short Staffing: How it Impacts Clinic PerformanceThis isn’t about people failing. It’s about systems under strain.  Vet med is no stranger to being busy. But there’s a difference between a busy clinic and a clinic that is running on empty. When...

Things I Say to Cats That Make Me Sound Like a Creepy Old Man

Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...

Things Practice Managers Secretly Think During Meetings

Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...

Patients Who Believe They Are Human: A Veterinary Field Guide

Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all.  They are people. These...

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...

What High-Retention Veterinary Clinics Do Differently

What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care.  Yet some clinics...

“Just One More” Appointment: How Tiny Yeses Break Clinics

“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough.  “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...

Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations

Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...

The Difference Between a Busy Clinic and a Broken One

The Difference Between a Busy Clinic and a Broken OneVet clinics are busy by nature. High demand, emotional cases, packed schedules, and limited staffing are part of the profession.  But there’s an important distinction that often gets overlooked:Busy does not...

Reasons Someone May Call a Vet Clinic

Reasons Someone May Call a Vet ClinicIn today’s world and technology, clients have the skills and resources to do their research. What does this mean for a veterinary clinic? It means that it is important for your team to offer the best customer service and veterinary...

The Importance of a Veterinary Receptionist

The Importance of a Veterinary Receptionist Just as with any team member, the receptionist plays a vital role in the success of a business and its clients. This is especially true for veterinary clinics. Our loveable fur babies rely on us to provide them with food,...

Call Answering Customer Service – The Introduction

Customer Service: The Introduction How To Make Your Callers Feel Special.(608)296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comWhen you answer a call, you set the foundation for the judgment that will inevitably happen. The caller wants to...

Pets: The Unsung Heroes of the Remote Work Era

Pets: The Unsung Heroes of the Remote Work EraHaving spent most of my adult life in a professional office setting, I had some anxiety about making the switch to working from home. Working remotely can present a unique set of challenges at times, but fortunately, I’ve...

Patience in the Face of Unpleasantry

Patience in the Face of UnpleasantryWe are all human, and we all have bad days. Anyone who has ever worked in a service industry, be it retail or reception, knows this all too well. No matter how efficiently or attentively one strives to do their job, it is inevitable...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.