fbp

An Ode To Vet Med

For the lovers of fur, the fighters of fleas, and the fixers of all things four-legged.

Oh vet med, you beautiful beast,
You offer no break, no nap, no feast.
Yet still we come, day after day,
To poke, to prod, to spay and pray.

With scrubs askew and fur in hair,
We walk through doors and show we care.
For dogs who tremble, cats who wail,
For nails too long and gums too pale.

We clean the mess, we hold the paw,
We diagnose the tiniest flaw.
From birds with sneezes to goats with gas,
We learn each species, each quirky class.

We wear the hats of tech and vet,
Of therapist, friend, and unpaid pet-sitter yet.
Receptionists juggling phones and files,
Smiling through the longest miles.

Our charts are full, our breaks are few,
But still we do what we came to do.
We laugh at zoomies, cry for pain,
And stand by pets through loss and gain.

We lift the old, we cheer the new,
We mourn the ones who don’t pull through.
And somehow in that ache and grind,
We never leave our heart behind.

So here’s to you, dear vet med crew –
The nurses, doctors, support team too.
To kennel staff with magic hands,
To lab techs making brave quick scans.

To everyone who shows up tired,
But finds a spark and still feels inspired.
This path is rough, it takes its toll,
But every soul here plays a role.

And when the world forgets our name,
Or thinks our job’s just puppy games –
Remember this: you make things right
In darkest times, you are the light.

So this is our ode, our standing ovation.
For your care, your grit, your dedication.
Vet med, you are hard – but you are true.
And we wouldn’t trade a single chewed shoe.

Things I Say to Cats That Make Me Sound Like a Creepy Old Man

Things I Say to Cats That Make Me Sound Like a Creepy Old ManAn ongoing investigation into my own behavior. There’s a very specific version of me that only exists around cats. That version: Speaks in a tone I do not use anywhere else Says things that cannot be...

Things Practice Managers Secretly Think During Meetings

Things Practice Managers Secretly Think During MeetingsStaff meetings in vet med are meant to be productive, collaborative, and informative.And they are.But they are also…an experience. Because while practice managers are leading discussions, reviewing updates, and...

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice Managers

Managing Difficult Employees in Veterinary Clinics: A Practical Guide for Practice ManagersIf you’re a veterinary practice manager long enough, you will eventually encounter a difficult employee. It may be someone who: Resists feedback Disrupts team dynamics...

Patients Who Believe They Are Human: A Veterinary Field Guide

Patients Who Believe They Are Human: A Veterinary Field GuideEvery vet clinic sees them... The pets who have somehow decided - through a combination of confidence, poor boundaries, and enthusiastic owners - that they are not animals at all.  They are people. These...

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)

The Business Case for Investing in Support Staff (And Why Outside Support Makes Sense)Veterinary clinics don’t struggle because their teams aren’t working hard enough.They struggle because demand has outgrown capacity. Phones don’t stop ringing. Schedules stay...

What High-Retention Veterinary Clinics Do Differently

What High-Retention Veterinary Clinics Do DifferentlyStaff retention is one of the biggest challenges in vet med. Clinics everywhere are feeling the impact of burnout, staff shortages, and turnover that disrupts culture, workflow, and patient care.  Yet some clinics...

“Just One More” Appointment: How Tiny Yeses Break Clinics

“Just One More” Appointment: How Tiny Yeses Break ClinicsIt starts innocently enough.  “Can we just squeeze one more in?”“It’ll be quick.”“They’re already here.”“We don’t want to upset them.” One extra appointment doesn’t feel like a big deal. In isolation, it isn’t…...

Dental Month in Vet Med: The Season of Scaling Teeth and Managing Expectations

Dental Month in Vet Med: The Season of Scaling Teeth and Managing ExpectationsDental Month hits veterinary clinics every year like clockwork. The promos go out, the schedules fill up, and suddenly half the clinic is running on dental charts, extractions, and the faint...

The Difference Between a Busy Clinic and a Broken One

The Difference Between a Busy Clinic and a Broken OneVet clinics are busy by nature. High demand, emotional cases, packed schedules, and limited staffing are part of the profession.  But there’s an important distinction that often gets overlooked:Busy does not...

Expanding CE Beyond the Exam Room: Investing in Your Front Desk

Expanding CE Beyond the Exam Room: Investing in Your Front DeskWhen people think about continuing education (CE) in vet med, the spotlight usually lands on vets and techs. Clinical skills, medical updates, licensing requirements - it all makes sense.  But one role is...

The Incredible Value of More Focused Clinic Staff

The Incredible Value of More Focused Clinic StaffAt many businesses the workers tasked with answering the phones also do double duty greeting customers who come into a store or help with other administrative tasks. And for a lot of industries this works very well, but...

Why We Started Vet Receptionists

Why We Started VetReceptionistsAs with most things in life, pet ownership comes with plenty of good times, but also less-good times. As pet owners ourselves, we know this all too well. When we began taking calls for veterinary clients at our parent company Calls on...

Your Call Is Very Important To Us

Customer Service Goals How To Build and Grow Your Business.(608) 296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comAs a business owner, you already know that it’s much more economical to retain customers than attempt to fill any gaps in...

Your Call Is Very Important To Us

Your Call Is Very Important... So They Say.(608) 296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comHave you ever heard this lie, “Thank you for holding! Your call is very important to us. Please stay on the line, and an operator will be with...

Help! I Need a Receptionist But I Can’t Afford One

Help! I Need A Receptionist But I Can't Afford One, What Do I Do? Help Is Here.(608)296-91206592 Lake Road Suite B8 Windsor, WI 53598info@vetreceptionists.comThe cost of hiring a receptionist can be quite high when you factor in all the ancillary costs that go along...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.