Howl-o-ween: The Sounds That Haunt Our Clinics
There are certain sounds that will send a shiver down the spine of anyone who’s worked more than a week in a veterinary clinic.
They’re not in horror movies, they’re not in haunted houses, they’re right here in our world.
1. The “So…I Googled It” Opening Line
Like the ominous first notes of a scary soundtrack, you just know this is going to lead to…something.
“So…I Googled it, and it says my dog might have…a ghost in his spleen?“
2. The Client at the Front Desk Whispering…And Then Pointing at You
You can’t hear the words, but you know. The whispering is never about how great your hair looks today.
3. The “Thunk” of a Cat Carrier Hitting the Counter
It’s not the sound itself – it’s the silence that follows.
The calm before the claws.
4. The Printer Jamming at the Worst Possible Moment
It’s just a piece of paper, but somehow the sound of a jam during a surgical check-in with a packed lobby is the sound of your soul leaving your body.
5. The Phone Ringing…for the Fifth Time in 90 Seconds
You just put someone on hold, the line is still flashing, and now there’s another incoming call.
Somewhere, the CSR gods are laughing.
6. The Sound of a Dog Vomiting…Somewhere in the Clinic
You don’t know where it is yet. You don’t know how much there is. But you know you’re about to find out.
7. The Dreaded “Oh…While You’re Here…”
The noise is subtle – the client’s casual tone, the little shuffle of feet – but the horror is real.
That “quick” nail trim and “just a couple questions” will absolutely derail the rest of your schedule.
Closing Thoughts
In vet med, it’s not the jump scares – it’s the little noises that keep us on edge.
So here’s to all of you surviving another day to the soundtrack of vet med life.
May your printers run smoothly, your phone lines be merciful, and your cats…okay, no. The cats will never be merciful.
How to Improve Your Google Reviews
As I was surfing the internet searching for a home improvement company, I came across an odd result. Many area builders do not have the best Google Reviews. Google reviews as well as most other review sites I have always taken with the tiniest of grains of...
Excellent Communication Will Get You Far
Not that long ago, I had a bad employee. He was charming, funny and a good looking person with charisma that was approaching James Bond devilishness. He also happened to be a sociopath. It took me a while to realize that this employee had some issues. What it taught...
Call Answering for Your Small Business
Life moves fast, so do your clients. When you own your own business, sometimes you don’t want to or can’t take a call. But you don’t want to lose business either. So when voicemail isn’t enough, you need a receptionist that can actually serve your...
How Long is a Minute?
For Calls On Call, a minute is 60 seconds. But for some other call answering services, a minute can be as little as one second. What?!? That is crazy math, right? Not all call answering services measure a minute the same. For example, some charge a...
Call Answering: In House or Outsource
Calls On Call offers a great service for growing businesses that you are aware of. But at what point do you move to hire your own office staff? To answer that, we need to do some math and look at some priorities of your business. The short version: Outsourcing...
Excellent Communication Will Get You Far
Not that long ago, I had a bad employee. He was charming, funny and a good looking person with charisma that was approaching James Bond devilishness. He also happened to be a sociopath. It took me a while to realize that this employee had some issues. What it taught...