“It’ll Be a Quiet Day”: Famous Last Words in Vet Med

There are many things in vet med that can’t be predicted:

  • How a patient will react
  • How long an appointment will take
  • Whether the printer will work
  • If you’ll actually get a full lunch break

But there is one thing we can predict with absolute certainty:
The moment someone says, “It should be a quiet day”…it will NOT be.

This is not superstition.
This is science.

Let’s walk through what that typically means.

 

Step 1: The Confidence

It’s usually early.

The schedule looks…manageable.
No emergencies yet.
Everyone has coffee.

Someone – bold, fearless, unaware – says the dreaded “Q” word:
“Wow, it’s kind of quiet today.”

There is a pause.

Somewhere in the clinic, a tech slowly turns their head.

 

Step 2: The First Sign

Within minutes:

  • The phone starts ringing more
  • A “quick question” turns into a 15-minute conversation
  • Someone walks in holding a pet like it’s a fragile artifact

You ignore the signs…
You think to yourself: “That’s fine…totally normal.”

It is not fine.
It is the beginning.

 

Step 3: The Schedule Collapses

Suddenly:

  • Three same-day requests
  • Two emergencies
  • One “can’t you just squeeze them in? We are going out of town tonight.”
  • And a recheck that was supposed to be quick (it is not quick)

Lunch?
Gone.

Time?
Gone. 

Hope?
Fading.

 

Step 4: The Phone Situation

The phone is now:

  • Ringing
  • Flashing
  • Ringing again
  • Ringing while you’re already on the phone

You place someone on hold.

Another line rings. 

You make eye contact with a coworker like:
“So this is how it ends.”

 

Step 5: The One Appointment

There is always one.

The appointment that: 

  • Runs long
  • Brings up multiple concerns
  • Requires extra diagnostics
  • Somehow affects the rest of the day

It is scheduled at either:

  • 11:30am
  • Or 4:45pm

There is no in-between.

 

Step 6: The Printer Betrayal

Right when you need:

  • An estimate for emergency services
  • Discharge instructions
  • Literally anything important

You stare at it.
It stares back and does nothing.

 

Step 7: The Emotional Support Snack

Someone says:
“Did anyone eat today?”

Silence. 

You all realize you have been surviving on:

  • Caffeine
  • Stress
  • Vibes

 

Step 8: The Final Hour

It’s the end of the day.

You think:
“Okay, we made it.”

You did not make it…
A last-minute call comes in:
“Hi, I know you’re closing soon but…”

 

Step 9: Reflection

At the end of the day, someone says:
“Well…that escalated quickly.”

And everyone silently nods.
Because deep down, you all know the reason why…

 

Final Thoughts

There is no such thing as a “quiet” day in vet med.

There are only:

  • Days where the chaos hasn’t started yet
  • Days where it already has.

So next time someone says the dreaded “Q” word…

Do the only logical thing:
Immediately knock on wood, glare at them, and prepare for impact. 

When One Employee Isn’t Pulling Their Weight: A Guide for Practice Managers

When One Employee Isn’t Pulling Their Weight: A Guide for Practice ManagersBecause ignoring the problem isn't a strategy - and neither is hoping it fixes itself. One of the hardest parts of being a practice manager isn’t managing schedules, budgets, or inventory. ...

Supporting a Grieving Team Member: A Practice Manager’s Guide

Supporting a Grieving Team Member: A Practice Manager’s GuideLeadership isn’t about having all the right words - it’s about showing up in the right ways. Vet med is an emotionally demanding profession, even on the best of days.  When a team member is grieving the loss...

Fireworks, Fear, and Front Desk Chaos: Preparing Your Clinic for the Fourth of July Rush

Fireworks, Fear, and Front Desk Chaos: Preparing Your Clinic for the Fourth of July RushBecause if you work in vet med, you know what’s coming.   For most people, Fourth of July means:  Cookouts.Pool days.Fireworks.Patriotic t-shirts.And someone insisting they can...

Scaling Without Breaking Your Team

Scaling Without Breaking Your TeamHow veterinary clinics can grow without burning out the people who got them there.  Growth is exciting. More appointments.More new clients.A busier schedule.A stronger reputation. For many veterinary clinics, growth feels like proof...

Things Veterinary Clinics Should Have Warning Labels For

Things Veterinary Clinics Should Have Warning Labels ForFor the safety of the public - and the sanity of veterinary professionals. Most products come with warning labels. Coffee is hot.Ladders are tall.Chainsaws are dangerous.  And yet somehow, veterinary clinics...

What Veterinary Clinics Should Measure (Besides Revenue)

What Veterinary Clinics Should Measure (Besides Revenue)Because your profit-and-loss statement doesn’t tell the whole story. Revenue matters. Without revenue, veterinary clinics can’t pay staff, invest in equipment, grow services, or continue caring for patients. But...

Phone Calls That Age Veterinary Receptionists Prematurely

Phone Calls That Age Veterinary Receptionists PrematurelyAn entirely scientific study. Veterinary receptionists answer a lot of phone calls. Some are easy.Some are routine. And then there are the ones that remove approximately six months from your life expectancy...

Why “Working Harder” Isn’t Fixing Your Veterinary Clinic Problems

Why “Working Harder” Isn’t Fixing Your Veterinary Clinic ProblemsAt some point, effort stops being the solution. Vet med is full of hardworking people.  Teams stay late.Skip lunches.Cover shifts.Answer one more call.Squeeze in one more appointment.  And for a while,...

If Veterinary Clinic Were Dating Profiles

If Veterinary Clinics Were Dating ProfilesSwipe right at your own risk. At some point, someone in vet med described clinics as a “fast-paced environment” and honestly, that feels wildly understated.  Because if vet clinics had dating profiles, they would all sound:...

The 5 Employees Every Vet Clinic Has

The 5 Employees Every Vet Clinic Has You know them. You love them. You’ve absolutely hidden in the treatment area to avoid one of them. Vet med is a beautiful mix of personalities held together by caffeine, teamwork, and increasingly concerning coping mechanisms. No...

How to be an Outstanding Receptionist

Anyone can be a receptionist, but it takes special kind of personality and breed to be an OUTSTANDING RECEPTIONIST.  Becoming an OUTSTANDING RECEPTIONIST takes a lot of hard work and experience which will develop over time.  What are the most important...

10 Signs You’re a Dedicated Receptionist

If you’ve ever doubted your excellency, see if you can par 10 for 10 of these signs that you are indeed a dedicated receptionist! You speed-pee because missing a call feels equivalent to ramming a toe into a steel door.You get 45 minutes of lunch instead of 60 because...

How to Improve Your Google Reviews

As I was surfing the internet searching for a home improvement company, I came across an odd result. Many area builders do not have the best Google Reviews. Google reviews as well as most other review sites I have always taken with the tiniest of grains of...

Excellent Communication Will Get You Far

Not that long ago, I had a bad employee. He was charming, funny and a good looking person with charisma that was approaching James Bond devilishness. He also happened to be a sociopath. It took me a while to realize that this employee had some issues. What it taught...

Call Answering for Your Small Business

Life moves fast, so do your clients. When you own your own business, sometimes you don’t want to or can’t take a call. But you don’t want to lose business either. So when voicemail isn’t enough, you need a receptionist that can actually serve your...

How Long is a Minute?

For Calls On Call, a minute is 60 seconds.  But for some other call answering services, a minute can be as little as one second. What?!?  That is crazy math, right? Not all call answering services measure a minute the same.  For example, some charge a...

Veterinary Answering Services
You were not leaving your cart just like that, right?

Almost set!

Enter your best email to get assigned a lead to your new account right away.