Remaining Calm Under Pressure: How to Handle Difficult Pet Owners with Confidence As a veterinary receptionist, we play a critical role in bridging the gap between clients and their pets’ medical needs. Not only do we manage appointments and help ensure the...
Patience in the Face of Unpleasantry We are all human, and we all have bad days. Anyone who has ever worked in a service industry, be it retail or reception, knows this all too well. No matter how efficiently or attentively one strives to do their job, it is...
The Incredible Value of More Focused Clinic Staff At many businesses the workers tasked with answering the phones also do double duty greeting customers who come into a store or help with other administrative tasks. And for a lot of industries this works very well,...
Why We Started VetReceptionists As with most things in life, pet ownership comes with plenty of good times, but also less-good times. As pet owners ourselves, we know this all too well. When we began taking calls for veterinary clients at our parent company Calls on...
