Why We Started VetReceptionists
As with most things in life, pet ownership comes with plenty of good times, but also less-good times. As pet owners ourselves, we know this all too well. When we began taking calls for veterinary clients at our parent company Calls on Call– a company with over 10 years of administrative expertise and glowing reviews and ratings– we quickly came to find that even the best professionals in the field need a little help during the not so great times. When a pet’s health is on the line, veterinary staff need their hands free to administer life-saving care, not tied up with administrative work.
When you’re inundated with administrative work, scheduling, and questions, it’s all too easy for customer service to fall to the wayside. Once that happens, you’ll inevitably have unhappy clients sending additional inquiries, which quickly spirals into a cycle not easily broken. We took a step back, and examined the veterinary calls we were taking. While they are some of our favorite calls, these wonderful practices were facing some major challenges: staffing shortages, email inboxes with days-old inquiries, and a list of missed calls that never seemed to get any shorter. It’s not that the staff didn’t want to excel, they just needed help.
We love pets, we love growing businesses, and we love to help.
The next step seemed obvious: A division of Calls on Call dedicated solely to pet care. We’re passionate about what we do, and we’re passionate about what you do. Our goal is to help you do more of it. Even if you’re lucky enough to have a few all-star receptionists on hand, in this fast-paced, ever-growing industry, even the best in the business will need additional help eventually. Our passion for pet care, years of experience, and genuine desire to improve not just the business day of our clients, but the customer service experience of their clients, makes VetReceptionists.com the perfect companion to any veterinary office feeling overwhelmed by the day-to-day.
We truly love what we do, and would eagerly welcome the chance to show you how much easier life can be with a team of experienced, knowledgeable, and friendly assistants at your side. If you’ve been feeling drained, puzzled as to where your time has gone at the end of each work day- we can help you find it again.
The Cost of Constant Context-Switching in Vet Med
The Cost of Constant Context-Switching in Vet MedWhy doing five things at once can make everything take longer. Veterinary teams are very good at multitasking. Or at least, they have been forced to become very good at looking like they are multitasking. A...
What Your Favorite Veterinary Tool Says About You
What Your Favorite Veterinary Tool Says About YouVeterinary professionals can get surprisingly attached to their tools. Not in a normal, healthy, “this is useful for my job” kind of way. More like:“That is MY pair of scissors and I know exactly who took them.” Some...
When Saving Money Actually Costs Your Veterinary Clinic More
When Saving Money Actually Costs Your Veterinary Clinic MoreThe cheapest option on paper is not always the least expensive one in practice. Veterinary practices are businesses. That means budgets matter.Payroll matters.Supply costs matter.Software costs...
Veterinary Clinic Superlatives Nobody Asked For
Veterinary Clinic Superlatives Nobody Asked ForBecause apparently surviving vet med also qualifies you for a yearbook award. Every veterinary clinic has its unofficial titles. No one hands them out.No one votes.There is no ceremony. And yet somehow, everyone knows...
How to Say No Without Sounding Like You Don’t Care
How to Say No Without Sounding Like You Don’t CareHow veterinary teams can maintain firm client boundaries without losing compassion. Veterinary professionals are helpers by nature. You want to find a solution.Fit in one more appointment.Return one more call.Make one...
Real People. Real Veterinary Experience. Real Support.
Real People. Real Veterinary Experience. Real Support.Because your clients, and your team, deserve more than a generic answering service. For many clients, the phone call is the first step in getting help for a pet they love. They may be worried about a pet who is...
