What Veterinary Clinics Should Measure (Besides Revenue)
What Veterinary Clinics Should Measure (Besides Revenue)Because your profit-and-loss statement doesn’t tell the whole story. Revenue matters. Without revenue, veterinary clinics can’t pay staff, invest in equipment, grow services, or continue caring for patients. But...
Phone Calls That Age Veterinary Receptionists Prematurely
Phone Calls That Age Veterinary Receptionists PrematurelyAn entirely scientific study. Veterinary receptionists answer a lot of phone calls. Some are easy.Some are routine. And then there are the ones that remove approximately six months from your life expectancy...
Why “Working Harder” Isn’t Fixing Your Veterinary Clinic Problems
Why “Working Harder” Isn’t Fixing Your Veterinary Clinic ProblemsAt some point, effort stops being the solution. Vet med is full of hardworking people. Teams stay late.Skip lunches.Cover shifts.Answer one more call.Squeeze in one more appointment. And for a while,...
If Veterinary Clinic Were Dating Profiles
If Veterinary Clinics Were Dating ProfilesSwipe right at your own risk. At some point, someone in vet med described clinics as a “fast-paced environment” and honestly, that feels wildly understated. Because if vet clinics had dating profiles, they would all sound:...
The 5 Employees Every Vet Clinic Has
The 5 Employees Every Vet Clinic Has You know them. You love them. You’ve absolutely hidden in the treatment area to avoid one of them. Vet med is a beautiful mix of personalities held together by caffeine, teamwork, and increasingly concerning coping mechanisms. No...
Coaching vs. Discipline: How Practice Managers Can Make the Right Call
Coaching vs. Discipline: How Practice Managers Can Make the Right CallBecause not every mistake deserves a write-up - and not every issue can be coached away. Managing people in a veterinary clinic means navigating one of the trickiest leadership challenges: Knowing...
Vet Receptionist Week: A Love Letter to the People Who Hold it All Together
Vet Receptionist Week: A Love Letter to the People Who Hold it All TogetherWorking in vet med, you already know: The front desk is not just “the front desk.” It is: Command center Crisis management Customer service Scheduling wizardry Emotional support And conflict...
“It’ll Be a Quiet Day”: Famous Last Words in Vet Med
“It’ll Be a Quiet Day”: Famous Last Words in Vet MedThere are many things in vet med that can’t be predicted: How a patient will react How long an appointment will take Whether the printer will work If you’ll actually get a full lunch break But there is one thing we...
Clinic Culture Isn’t Just a Buzzword – It’s Your Daily Reality
Clinic Culture Isn’t Just a Buzzword - It’s Your Daily RealityAnd your team feels it whether you define it or not. “Culture” is one of those words that gets thrown around a lot in vet med. It shows up in job postings.It gets mentioned in meetings.It’s something...
Come see us at Booth #942 in Nashville, TN at the 2026 WVC show.
Come see us at Booth #89 in Reno, NV at the 2026 VHMA show.
Come see us at Booth #524 in NYC at the New York Vet Show
You saw us at Booth #77 in Miramar Beach, FL at the 2026 ECVC show.
Vet Receptionists
A division of Calls On Call Extraordinary Answering Service.
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